Shipping Policy
Eostart (HongKong) Limited ships women clothing to addresses within the regions listed at checkout on xkskdunjakke.com. Shipping timelines are determined by the selected carrier and the destination address. Eostart (HongKong) Limited does not guarantee delivery on a specific date. Customers receive a tracking number via email after Eostart (HongKong) Limited dispatches the order.
Order Processing
Eostart (HongKong) Limited processes orders on business days. Orders placed on weekends or public holidays are processed on the next business day. Processing time does not include shipping transit time. Eostart (HongKong) Limited reserves the right to cancel any order due to stock unavailability or payment verification failure.
Shipping Destinations and Carriers
Eostart (HongKong) Limited ships to the countries and territories displayed during checkout on xkskdunjakke.com. Eostart (HongKong) Limited selects carriers based on destination, package weight, and service level. Customers cannot choose a specific carrier. Eostart (HongKong) Limited is not responsible for delays caused by customs clearance, carrier operations, or incorrect addresses provided by the customer.
Delivery Timelines
Delivery timelines are set by the carrier and vary by destination. Eostart (HongKong) Limited provides estimated delivery windows at checkout. These estimates are not guarantees. Eostart (HongKong) Limited does not offer expedited shipping with a guaranteed delivery date. Customers must contact the carrier directly for real-time tracking updates.
Returns Policy: 14 Days No-Reason Refund
Customers may return eligible items within 14 days of receiving the order. The 14-day period starts on the date the carrier marks the package as delivered. Customers do not need to provide a reason for the return. Eostart (HongKong) Limited grants a full refund of the item purchase price to the original payment method. The refund does not include the original shipping cost unless Eostart (HongKong) Limited shipped a damaged or defective item.
Return Conditions
Items must be unused, unworn, and unwashed. Items must have all original tags attached. Items must be returned in the original packaging. Items that show signs of wear, alteration, or damage caused by the customer are not eligible for a refund. Eostart (HongKong) Limited inspects all returned items before approving a refund.
Non-Returnable and Restricted Items
Eostart (HongKong) Limited does not accept returns for items that are not in their original condition. Eostart (HongKong) Limited does not accept returns for items marked as final sale at the time of purchase. Eostart (HongKong) Limited does not accept returns for items that are missing tags, packaging, or accessories. Customers must verify the return eligibility of every item before shipping it back.
Damaged or Defective Items
Customers must inspect all items upon receipt. Customers must submit any claim for damaged or defective items within exactly 7 days of receipt. The 7-day period starts on the date the carrier marks the package as delivered. Claims submitted after exactly 7 days are not eligible for a refund or replacement. This 7-day claim window perfectly matches the Terms of Service. Customers must provide clear photographs and a written description of the damage or defect. Eostart (HongKong) Limited reviews each claim and responds with a decision.
Return Process
Customers must follow each step below to return an item.
Step 1: Contact Eostart (HongKong) Limited at [email protected] within 14 days of receipt. State the order number and the item to return.
Step 2: Wait for Eostart (HongKong) Limited to send a return authorization message. Do not ship any item before receiving this message.
Step 3: Pack the item in the original packaging with all tags attached. Include a copy of the return authorization message inside the package.
Step 4: Ship the package to the recipient below. The recipient must be Eostart (HongKong) Limited, the contact phone is +852 4663 4710, and the specific return address is RM 509, 5/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI HONG KONG.
Step 5: Send the tracking number to [email protected]. Eostart (HongKong) Limited is not responsible for returns lost in transit.
Return Shipping Costs
The buyer completely bears the return shipping costs. Eostart (HongKong) Limited does not provide prepaid return labels. Eostart (HongKong) Limited does not reimburse return shipping costs for any reason. Customers must pay all carrier charges, customs fees, and insurance costs for the return shipment.
Refund Processing Time
Eostart (HongKong) Limited processes refunds after receiving and inspecting the returned item. The refund arrival time is at least 14 days from the date Eostart (HongKong) Limited approves the return. This 14-day period is a minimum. Eostart (HongKong) Limited does not issue refunds before the 14-day period ends. Customers must allow at least 14 days for the refund to appear on their account.
PayPal Refund Time
For PayPal payments, PayPal refunds take at least 14 days from the date Eostart (HongKong) Limited approves the return. However, local laws require up to 30 days for PayPal refunds in some regions. Eostart (HongKong) Limited complies with all applicable local laws. Customers in those regions must allow up to 30 days for the PayPal refund to complete.
Contact Information
Customers with questions about shipping or returns must contact Eostart (HongKong) Limited. Email: [email protected]. Phone: +852 4663 4710. Address: RM 509, 5/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI HONG KONG. Website: xkskdunjakke.com.
